Shipping Policy

Fast, Fresh, and Flawless Delivery
At SAYville Cheese, we understand that when it comes to cheese, freshness and proper handling are paramount. We've mastered the art of packing your order to ensure it arrives in perfect condition, every time.

Shipping Schedule 
We ship Monday through Wednesday to avoid weekend delays and ensure that our products reach you at their freshest. Orders placed by 12 PM will be dispatched the same day, while those after the cut-off will ship the next available business day.

Temperature-Controlled Packaging  
Your cheese is packed in a temperature-controlled box with ice packs to maintain the optimal climate during transit. This packaging is designed to keep your cheese cool for the full journey to your doorstep.

Tracking Your Order  
Upon dispatch, we'll send you a tracking number so you can follow your cheese's journey.

Local Delivery 
For our local enthusiasts, we offer same-day delivery within a select radius—because we know the craving for good cheese can't wait.

Shipping Costs
Shipping costs are calculated at checkout and are based on the weight of your order and the delivery location.

Returns & Exchanges Policy

Satisfaction Guaranteed
Your delight in our cheese is our number one priority. If for any reason your cheese doesn't arrive as expected, please contact us within 24 hours of delivery. We'll be happy to address your concerns, which may include a replacement or refund depending on the circumstances.

Quality Issues  
If your order arrives damaged or spoiled, document the issue with photos and send them to us immediately. We will assess the situation and work to rectify it as swiftly as possible.

Non-Returnable Items  
Due to the perishable nature of our products, we cannot accept returns. However, we promise to make things right if your experience is anything less than excellent.

Cancellation Policy  
If you need to cancel your order, please do so before the shipping cut-off time. Once an order has been dispatched, we cannot halt the delivery process.

Exchanges  
If you’d like to exchange an item, reach out to us. While we cannot accept returns, we can discuss your options for future orders.

Contact Us  
For any questions regarding shipping or returns, don't hesitate to contact our customer service team at sayvillecheese@gmail.com

Enjoy the finest cheeses delivered straight to your door—hassle-free and with care.